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Our Quality Policy

In House Training & Consultancy Ltd (IHTC) Is a family owned and run SME which specialises in client led consultancy and tailored training for the workplace: delivered throughout the South West, the wider UK and overseas.  With IHTC and our years of experience garnered since 1991, we offer a complete health and safety management service – with courses expanding across HR, Business Compliance, Adult Social Care and Hospitality, to name a few. We have a range of clients from smaller construction businesses to various NHS Trusts across the UK, Nuclear Builds, and Large Corporate Bodies.

We pride ourselves with our large appetite to ensure we provide a realistic and grounded service and support package to all our clients with the continued aim of ‘working towards compliance’.

We aim to achieve the above by implementing a quality management system (QMS) that complies with the international standard ISO 9001:2015. We also commit to monitor the effectiveness of our quality system and to act with integrity to continually improve our operations and to meet the requirements of our customers, as well as our legal and regulatory and any other applicable requirements.

The scope of our QMS is “Fire, Health & Safety Consultancy and Training”.

All personnel within the company are responsible for the quality of their work.  We provide training and/or support and have established systems to assist all personnel to achieve the standards required. While we endeavour to consistently meet and exceed our customers’ expectations, we have to recognise that we don’t always achieve our own standards. If a customer complains, we are committed to investigating the complaint and will do our best to rectify the situation and to learn from it. We aim that customers become active advocates for our business.

The policy, organisation and procedures necessary to achieve the requirements are described in our QMS. Quality objectives of the company are agreed annually at Management Review Meetings and reviewed regularly for effectiveness. At these meetings, we ensure that this policy and the quality objectives remain compatible with the strategic direction and the purpose and context of our organisation.

Our Quality Systems Manager is responsible for monitoring the quality system and reports regularly to the Board of Directors on the system’s implementation, status and effectiveness